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POLICY

Shipping, Order Pick Up & Return Policy

 

PLEASE READ ENTIRE SHIPPING ORDER PICK UP & RETURN POLICY BELOW Shipping & Processing Times Processing & fulfillment can take up to 1-5 business days

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Store Pick up Policy

Once your order is ready you will receive an email stating your order is ready for you to pick up 

you will also receive a text confirmation.

You will have 14 days from purchase date to pick up all in store pick up orders made online. Please Note, that we cannot house your orders in the store. After the 14 days have passed your order will be restocked without a refund. Thank you for your understanding. 

 

PLEASE Double Check Your Order For Accuracy BEFORE You Checkout

We are NOT responsible for updating incorrect addresses or any products changes and or corrections 

  • We can NOT apply any discounts or add-ons after your order has been placed

  • ALL SALES ARE FINAL

*FEDEX SHIPPING TIME FRAMES ARE NOT GUARANTEED & MAYBE SUBJECT TO DELAYS DUE TO CIRCUMSTANCES OUT OF OUR CONTROL

LashBause Beauty  is not responsible for any lost or stolen packages     

          Processing & Fulfillment

  • Orders are processed ASAP - Typically within 1-3 business days**  (**We guarantee orders to be processed within 5 business days)

  • Orders placed on weekend/holiday will be processed the next business day

  • Example - Order placed on a Friday, Saturday or Sunday will be processed as early as Monday which is considered business day 1

  • An order confirmation will be sent via email/text once your order has been processed and is out for delivery. (See Tracking Info below) 

  • TIP: If you have not received an email/text - check your spam folder as well as verify your email and cell are correct on your profile

 

Tracking Info

  • A tracking number will be issued via email/text upon fulfillment of your order, meaning that USPS is in possession of your package 

  • Once your order has left our facility, we are not responsible for any misplaced, lost or stolen packages.

  • The customer is responsible for all costs related to incorrectly addressed orders (meaning if a package is returned to us due to incorrect address or multiple delivery attempts

 

Order Pick Up Process

  • Please text your order number to 469-337-8201 when the order is placed for pick up and let us know if it will be curbside or in store pick uP

  • Pick up hours are from 11am to 7pm Monday to Saturday only

  • Pick up orders are processed ASAP - Typically SAME DAY

  • Pick up orders placed on SUNDAYS

  • Holiday will be processed the next business day 

 

Product Availability

In the unfortunate event that an item becomes out of stock after your order is placed, we will contact you immediately. If we are not able to reach you within 24 hours, we will fulfill the remainder of your order & issue a refund for the out of stock item.

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